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Hernon, Peter; McClure, Charles R. – Library Journal, 1986
Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…
Descriptors: Academic Libraries, Depository Libraries, Evaluation Methods, Government Publications
Forcier, Peggy – Library Journal, 1988
Describes the Pacific Northwest Conspectus Database, a regional resource assessment tool which includes information about library collections in Alaska, Idaho, Montana, Oregon, and Washington. Use of the database by academic, public, and special librarians to better manage their collections and to coordinate planning and purchasing with other…
Descriptors: Academic Libraries, Databases, Interstate Programs, Library Acquisition
