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Direct linkLakos, Amos – portal: Libraries and the Academy, 2007
This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…
Descriptors: Library Administration, Research Libraries, Academic Libraries, Information Technology
Thomsett-Scott, Beth; Reese, Patricia E. – Public Services Quarterly, 2006
The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions.…
Descriptors: Library Services, Reference Services, Interviews, Questioning Techniques
