Librarians at Washington State University Vancouver helped the campus develop a method of assessing its General Education Program, a program based on university learning goals, one of which is information literacy. The assessment method, which relies on an electronic portfolio (ePortfolio) along with rubrics to evaluate work in the ePortfolio,…

Discusses program evaluation concepts and methods and how they can be applied to children's library services. What program evaluation is not is explained, as well as three levels of evaluation, including a variety of "threats" to the possible effectiveness of a program. Examples of program evaluation instruments are appended. (EM)

This article describes a role for the academic library in the campus outcomes assessment process and reports on a study to determine the impact of the Ohio State University (OSU) Libraries' instructional program on several required general education courses. Although university curriculum documents prescribe research-related learning objectives…

Proposes five measurable indicators to assess effectiveness of young adult library services program: proportion of eligible young adults served; success rate in using library; appropriateness of collection; proportion of young adults participating in library programs; and proportion of cross-age programs held involving adolescents. Twenty-seven…

This report summarizes the experience of the university library of the Technische Universitat Wien (University of Technology, Vienna, Austria) in offering one-hour orientation lectures, including guided tours of the library, to groups (up to 15) of new library users at the beginning of each winter term for the past six years. The design of the…

Discusses current issues in measuring library effectiveness, including rapid technological changes and increasing obsolescence in librarians' competencies; increased pressure for accountability; tools to help libraries become what they determine they should be rather than conforming to national standards; and how to determine the validity and…

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in…

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual…