Comparison of the use in libraries of open systems--a configuration of software and hardware components from separate vendors linked by interfaces--and integrated systems considers selection of services; reliability; relationships with vendors; time needed to implement systems; and overall effectiveness of both approaches. (CLB)

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…