This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

This document provides a guide for writing a library technology plan. Three elements to consider are summarized: vision, mission, goals and objectives; establishing a committee; and services drive technology acquisition. Required components of an approved technology plan are listed, and a technology plan outline is presented that describes the…

This intent of this publication is to provide a comprehensive list of resources for librarians to use in planning special programs geared for adults in the public library. Resources, as the term is used here, are ready-made program sources including speakers, films, and multimedia presentations. It is noted that the guide is designed to serve as a…

The aim of this annotated bibliography is to illustrate the range and type of materials available for marketing management, a tool that can help library managers determine client needs and provide feedback on library services and products. The bibliography includes 67 monographs, serials, and audiovisuals selected for information professionals who…

Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

Presents an overview of the National Endowment for the Humanities sponsored Let's Talk about It Program. The intended audience is examined, the role of the scholar analyzed, and the special responsibilities of the discussion leader delineated. Results of the program are evaluated and suggestions for planning a program are offered. (six references)…

Discusses the advantages of parallel processor computers in terms of expandibility, cost, performance and reliability, and suggests that such computers be used in library automation systems as a cost effective approach to planning for the growth of information services and computer applications. (CLB)

Suggestions for the establishment of a puppet performance center highlight: how to begin (tap natural inclinations of student, set aside spot); how to set up a show center; necessary materials; planning a show; special effect puppets; and the audience for the performances. Five further resources to consult are included. (EJS)

Since the publication of its first edition in 1965, this book has been a standard resource for setting up and managing cutting-edge small public library facilities. Completely revised and updated, this fourth edition continues that tradition with many more figures (28 in this edition), case studies and sample policies, and new content on grant…

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

For every librarian who seeks to better serve the new and unique young adult market, this completely revised edition presents 30 library programs as examples of this service. By studying the examples set by award-winning initiatives around the country, librarians should be able to answer these questions for their young adult programs: What is the…

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

A technology plan provides a blueprint against which to measure new technologies and applications, assess future needs, and allocate resources to balance technology with the needs of users and staff. This book is a comprehensive and practical guide for librarians preparing a technology plan. The book is divided into five planning steps, each of…

This book examines the ways in which children's librarians can manage their services so collections and programs reach the intended audience. In the introduction to this second edition, the author considers recent changes in demographics, economics, social patterns, media and technology trends, and consequent changing emphases in managing…

This guide presents a series of articles which give pointers, hints, and examples of day-to-day development activities school librarians can use to hone their professionalism. The first of five sections describes ways in which librarians can provide professional service and lists some markers of professionalism. The second section presents one…