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Direct linkBotha, Erika; Erasmus, Rene; van Deventer, Martie – Journal of Librarianship and Information Science, 2009
The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…
Descriptors: Focus Groups, Program Effectiveness, Special Libraries, Foreign Countries
