Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

The Bibliotherapy Education Project began as a teaching collaboration between faculty at Oregon State University's Libraries and School of Education. The project's evolution from 1999 to 2004 was previously described in this journal (McMillen 2005). The core of the project is a book evaluation tool, which builds counselor skill and knowledge in…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…