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Collateral Damage: Interlibrary Loan Lending Denials
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Leykam, Andrew – Journal of Access Services, 2009
The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…
Descriptors: Library Services, Incidence, Library Materials, Library Networks