Purpose: The paper aims to provide an overall methodology and case study for the innovation and extension of a digital library, especially the service system. Design/methodology/approach: Based on the three-dimensional structure theory of the information service industry, this paper combines a comprehensive analysis with the practical experiences…

Interest in developing ways to assess information literacy has been growing for several years. Many librarians have developed their own tools to assess aspects of information literacy and have written articles to share their experiences. This article reviews the literature and offers readers a flavour of the methods being used for assessment:…

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual…

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

Students in traditional as well as online classrooms need more than grades from their instructors--they also need meaningful feedback to help bridge their academic knowledge and skills with their daily lives. With the increasing number of online learning classrooms, the question of how to consistently assess online learning has become increasingly…

This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…

This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

The UCLA Library has had a long-standing commitment to the attributes espoused by the teaching library model outlined in the seminal essay by Stoffle, Guskin and Boisse, "Teaching, Research, and Service: The Academic Library's Role" (1984). Information literacy was identified as a goal in the Library's strategic plan in late 2001. This…

Presents a description and an evaluation of a formal training program for new catalogers that uses class sessions and a training manual in addition to actual cataloging experience. Appendices provide samples of training materials and the training schedule. (Author/CLB)

Writing-Across-the-Curriculum (WAC), a pedagogic reform that has been gathering strength since the 1970s, is an effort to shift the full burden of writing instruction away from composition classes and return the charge to the disciplines or content areas. This professional reference book is intended to educate librarians about WAC. Nine chapters…

Describes Pasco County School District's development of a district-wide evaluation system that articulates library media specialist performance appraisal and building-level media program evaluation, relating both to uniform program purposes, missions, and goals. Program evaluation results utilizing this new system are discussed. Program evaluation…

Discusses the management predicaments encountered in decision making for a very small school library and the reasons that procedures recommended in the literature may not be applicable. The process used in planning and implementing an online circulation system in a high school library is described. (Author/CLB)

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in…

This reference book explains how to create, implement, and evaluate formal and informal preservation education programs in school, public, academic, and special collections. It's seven chapters include 43 papers by contributors from a wide range of positions in librarianship and academia. Chapter 1, "Preservation Issues and the Community of…