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Peer reviewed Peer reviewed
White, Herbert S. – Canadian Library Journal, 1987
Discusses the problem of incompetent library supervisors in terms of the process that results in the selection of such supervisors, inappropriate supervisory behaviors, and the effects on employees. Several strategies for coping with an incompetent supervisor are suggested. (4 references) (CLB)
Descriptors: Adjustment (to Environment), Administrator Responsibility, Administrator Selection, Competence
Peer reviewed Peer reviewed
Hendley, Margaret – Canadian Library Journal, 1989
Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)
Descriptors: Communication Skills, Databases, Library Automation, Library Instruction