This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

The purpose of this book and accompanying CD-ROM is to provide any library that is undertaking the development of a technology plan with a general introduction to the components of and process for developing a plan, while also providing specific examples of plans that illustrate a variety of approaches. These approaches include stand-alone…

This videotape provides a general overview of the kinds of services and materials available at the public library. The videotape can be used as part of a general orientation program for volunteers, new users, or community groups. Topics covered include: the information desk and reference services; the Dewey Decimal System and how to locate books…