Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…

Transaction logs of user activity on an academic library website were analyzed to determine general usage patterns on the website. This paper reports on insights gained from the analysis, and identifies and discusses issues relating to content access, interface design and general functionality of the website. (Contains 13 figures and 8 tables.)