A quantitative and qualitative study of an innovating academic library examined individual, departmental, and organizational activity and considered three aspects of a learning organization model: continuous learning, team learning, and shared vision. Internet use was the innovation investigated. Concludes that learning and innovation in an…

Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…