The National Survey of Student Engagement (NSSE) documents dimensions of quality in undergraduate education and provides information and assistance to colleges, universities, and other organizations to improve student learning. Its primary activity is annually surveying college students to assess the extent to which they engage in educational…

This description of the development of a discipline policy at the Downers Grove (Illinois) Public Library recounts discipline problems, the process of creating the policy, and its effects. The text of the rules of behavior and a sample page from the procedures manual, which provides practical guidelines for enforcement, are included. (MES)

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Six prominent consultants consider the technical dimensions of retrospective conversion, the appropriate standards to employ, the proper relationship of conversion activities to the entire automation project, and several options available for converting a bibliographic database into machine-readable format: online or batch shared cataloging…

Consideration of problems associated with development of national database for bibliographic control of library materials, focuses on those which "alert" individual directors, and those created by organizations and people not under immediate control. Standards, objectives, change, ownership and distribution, economic and legal issues,…

This transcript contains the text of three speeches on the problems of people with hearing impairments and the provision of library services to the hard of hearing. Howard Edward (Rocky) Stone, founder of Self-Help-For-Hearing-Impaired-People, Inc., describes his difficulties as a hearing impaired person, the growing number of Americans with…

This discussion of the problem of funding college and university media centers outlines the general categories of available support, assesses current prospects of attracting funds for instructional technology in higher education, and explores the implications that a media center poses for a library's internal budget policy. Twenty-nine references…

The product of a detailed study of university copyright policies in Association of Research (ARL) Libraries, this System and Procedures Exchange Center (SPEC) flyer/kit approaches copyright use and ownership policies from the viewpoint of university administrations as well as libraries. A brief introduction discusses policies on use and ownership…

Discusses principles of law library management and presents three problem solving exercises for law librarianship training. American Bar Association standards for law school libraries are presented, with interpretations, and appendices provide a job description for an assistant law librarian and bylaws of the American Law Schools concerning…

This is a handbook of advice for handling the everyday problems encountered in all types and sizes of libraries. It is designed to assist managers before, during, and after crises develop. Organized in an question-and-answer format, it tackles many dilemmas that can occur in the library, then offers solutions drawn from actual experience. The…

Briefly reviews the theoretical principles of decision making and communication for effective management, and describes management practices in Canadian academic libraries facing retrenchment that deviate from this theoretical model. Suggestions for achieving greater congruency between scholarly theory and management practice, thereby facilitating…

Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…

Written from the perspective of a working director, this book is a guide to setting fair and appropriate behavior rules and training staff in how to implement them. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers; sexual deviancy and parental child abuse in the library;…

Discusses the need to teach undergraduate students the critical thinking processes necessary to formulating and researching a topic, rather than the technicalities of online catalogs. The development and design of an online catalog at Dickinson College, which forces students to make informed choices throughout the search process, is described.…

Summarizes the nature and status of videotex, and describes current applications by libraries and information centers, including community information dissemination and information retrieval from bibliographic databases. Prospective uses of videotex and library applications are discussed as well as problems to be overcome before effective videotex…