Digital inclusion is the ability of individuals and groups to access and use information and communication technologies. Not all members of a community benefit equally, and some communities have been left out altogether. This paper is a guide for fostering digital inclusion throughout the United States so that everyone can take advantage of…

Of potential interest to small towns in rural areas, this report describes England's first attempt at applying to a rural area the concept of a multi-agency information and advice center based on a library. The comprehensive review covers all phases of the project: (1) identification of a community's information and advice needs; (2) consultation…

This description of a program in which public libraries serve as sites for mediation sessions discusses the advantages of mediation over judicial proceedings in resolving disputes in the neighborhood and workplace, the role of the library in this program, and the effects on the library's relationship with the community. (CLB)

This exploration of the growing field of literacy voluntarism encompasses the literature, history, trends, and issues of the volunteer role in literacy programs. The majority of the literature is characterized as descriptive and program specific; the research is found to lack definition and theoretical foundation. The literature also reflects…

Designed to assist libraries and other agencies in their efforts to provide current referral services to local groups and agencies serving minority populations, this directory reflects the diverse nature of Orange County's population and identifies resources to help support their basic needs. Limited to the four largest minority groups (Asian…

Methods suggested for use by public libraries to stay on top of school assignments include a large, loose-leaf type binder entitled "School Assignments" to be kept at reference desk; assignment-related book lists; school assignment forms; and teacher notification forms to alert them if the library cannot fulfill their information…

In April 1981 the staff of the Pasadena Public Library in California began a 2-year study of the Pasadena community and its library operations in order to develop long and short range plans that match library services with changing community information needs. A 5-year plan was compiled with nine major goals related to developing a user-oriented…

Quantitative output measures for municipal and county public library services in Wisconsin provide points of reference for libraries to analyze their needs and establish primary service goals based on unique community-targeted services. Traditional input measures are also furnished, which produce various recommended targets, based on the size of…

This comprehensive plan for library development in Vermont over a five year period is the result of extensive consultation with professionals in the field, the State Advisory Council on Libraries, and the U.S. Department of Education. Focusing on the role of the Vermont Department of Libraries as the implementor of the long range program of…