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Peer reviewedHoye, Robert E.; Costanza, John J. – Education, 1984
Describes University Hospital's (Louisville, Kentucky), implementation and evaluation of a Consumer Oriented Relations Education program to re-conceptualize relationships between "patients as consumers" and staff, translate objectives of excellent patient care into consumer-oriented attitudes, reduce dissatisfaction and increase…
Descriptors: Accountability, Consumer Economics, Consumer Protection, Health Services
Download full textCarey, John; Siegeltuch, Mark – 1982
This report presents the findings of research conducted at 10 public sites during the Alternate Media Center/WETA-TV teletext trial in Washington, D.C., from June 1981 to July 1982, in which two different services were tested using Telidon technology. The first, which is characterized as a small electronic newspaper, placed more emphasis on timely…
Descriptors: Computer Oriented Programs, Costs, Field Studies, Information Networks
