Only 3% of the young people with refugee backgrounds are enrolled in Higher Education. Barriers remain extremely high when it comes to access, participation and success: recognition of qualification, language barriers, financial, legal and administrative burden, lack of social interaction, access to decent living conditions and (mental) health…

Over the past decade, the federal investment in higher education has grown, the public demand for a postsecondary degree has risen, and skepticism about the value and meaning of the degree has increased. This confluence has prompted a more intense federal interest in having clear and comparable information about colleges and universities available…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…