Methods used at Haverford College to hire, train, and manage student employees are described, including both successful and unsuccessful approaches. Management problems, performance improvement incentives, and appropriate student roles and expectations are examined. Much of the information is drawn from a survey of current and former student…

A computer assisted technology training program is described. Technological literacy is defined. A course list for the program and a programing model are provided. (CW)

Development of a policy for annual faculty appraisal discussions at New Zealand's University of Otago is described, tracing its evolution from the traditional faculty evaluation interviews. The role accorded to faculty development is examined, and the emphasis on a collegial rather than corporate view of university administration is noted. (MSE)

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

In July 1993, DePaul University integrated its information technology and service functions under a new division of University Planning and Information Technology, consolidating formerly fragmented services to achieve a unified direction for information technology closely aligned with university goals. This case study discusses the framework,…

In a broad institutional planning exercise, Ramapo College (New Jersey) used charts to analyze the state of the college and brought in a theater and set designer to help assess the institutional context for its work. The technique has been used to explore organizational patterns in staff utilization, curriculum design and organization, space…

Development of leadership teams, a technique developed in the corporate sector, can help colleges and universities create a leadership culture to cope with institutional issues. The experience of the Philadelphia College of Textiles and Science (Pennsylvania) is offered as an illustration. (MSE)

An overview is presented of social and demographic trends prompting changes in workforce composition and workers' values, and a conceptual model for understanding these changes and their effects on the work environment is offered. The Ohio State University's shared approach to managing the work/family overlap and its policy implications are…

The potential for reconciling state formula funding of higher education with institutional planning needs is discussed. It is proposed that states invent a financing mechanism that funds a fair share of the strategic aims of each public college and university, yet allows the state to invest in a few priorities. New Jersey's experiment with such an…

Recently the University of Wisconsin-Madison merged three existing but disparate technology-related units into a single division reporting to a chief information officer. The new division faced many challenges, beginning with the need to restructure the old units into a cohesive new organization. The restructuring process, based on structural…

The challenges posed to the Cooperative Extension Service (CES), affiliated with land-grant universities, by the legal liabilities of their activities are examined. The Wyoming CES is used as an example. CES structure and authority are examined, and use of traditional risk-management techniques to limit liability is explored. (Author/MSE)

The Cost Proposal System, a menu-driven computer program designed to help Pennsylvania State University faculty and staff prepare proposal budgets, accommodates novice and experienced computer users and requires users to provide only basic information. It calculates personnel costs, tuition, indirect costs, and cost sharing automatically and…

The staff development program at the University of New South Wales (Australia) differs from traditional university programs in that it integrates professional development activities for both general and academic staff. The Professional Development Centre operates as an academic unit and performs both teaching and research functions. (MSE)

To increase the value of administrative information for universitywide decision making, the office of institutional research at Virginia Polytechnic Institute and State University has undertaken a project to standardize data elements and codes across all administrative systems and institutionalize an ongoing standardization process. (Author/MSE)

Stanford Medical Group, a model group practice in internal medicine, was established at Stanford University (California) within the academic medical center. Clinical faculty status was raised by developing a separate faculty track for the practice. The approach has been well-received and successful in attaining training and patient care goals.…