Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

Microfiche equipment and software were supplied to targeted junior and senior high school media centers and use of the total magazine collection was measured. Data on the third year of the project indicate the microfiche collection led to an 18 percent rise in number of successfully filled requests for magazines. (CDD)

Describes the role of computer record keeping in collection management and development of centralized film libraries serving school districts and demonstrates the ability of computers to gather and manipulate collection data that enable film managers to replace, expand, and duplicate materials according to user needs. (CDD)

This narrative description summarizes the planning and implementation of a periodical use survey conducted during fall 1985 and spring 1986 to determine who uses the Fitchburg State College Library periodical holdings and which periodicals are used. Relevant literature is discussed, the purpose of the survey is explained, and survey procedures are…