This article identifies potential users of disability-related information, lists categories of information need, considers information management at the national and local levels, offers an eight-step series of questions to guide in the provision of information services, and discusses sources of funding. (DB)

Five major considerations to be addressed by college development programs before upgrading a computer system include: (1) evaluating functions of the current system; (2) assessing system capabilities needed; (3) discovering what users need; (4) deciding whether to patch an older system, build a new one in house, or buy it complete; and (5)…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…

Early collaborative efforts between librarians and computing professionals at Rice University (Texas) led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users but also resulted in growth and skills development for…

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…