A computer program utilized to generate detailed reports of labor requirements saved almost $700,000 in custodial labor costs for the Facilities Maintenance and Operations Division of Oakland County, Michigan. The program also is used for a quality-control audit system during inspections to evaluate cleaned rooms. (MLF)

This guide is intended to be used as a companion to "The Competitive Edge: Sharpening Your Skills in the Workplace" curricular materials--the student editions and instructors' guides. It can also stand alone as a reference for individuals just starting to implement or beginning to plan a workplace skills enhancement program in their organization.…