This guide is one in a series of publications addressing a variety of topics related to both management and instruction in continuing education. Based on an earlier study, the guide shows how a number of effective continuing education managers have turned the challenge of survival into opportunities to become valued parts of their institution. Of…

This paper argues that cross-cultural training aimed at improving cultural sensitivity and awareness is a must for students and management trainees pursuing careers with international businesses and for U.S. companies actively seeking strategic alliances with foreign partners. It further argues that understanding the ego states of the parties…

This resource booklet attempts to describe the new directions of the department head role. In a recent study by Kenneth Leithwood, "The Secondary School Department Head," 1987, department heads identified democratic decision-making, human relations, planning for program and staff development, and teacher supervision as functions crucial…

Demographic changes are causing leaders in education, business and civic affairs to address new questions about racial and ethnic diversity. What opportunities does diversity provide? What difficulties does it create? What changes are needed in the ways that people look at problems, define solutions and do the everyday business of their lives? The…