Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Developed by the Audiovisual Committee of the Association of College and Research Libraries, the guidelines presented here reflect technological innovations in audiovisual services. Areas covered include library planning, budgets, personnel, facilities, equipment and supplies, collection development, acquisitions, cataloging, collection…

This document is a compilation of state laws relating to Michigan libraries, intended as a tool for library managers and as an expression of continued commitment to strengthening library services throughout the state. It reprints legislation directly related to libraries of all levels, including: library networks; regional libraries: district…

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Describes a process undertaken by small, rural libraries in Massachusetts in which trustees, librarians, and community leaders identified the possible roles of libraries and prioritized needs for individual communities. The results include an emphasis on community standards rather than national, and a list of three basic roles of all libraries.…

Describes management techniques used by administrators of special libraries to meet library standards while facing drastic reductions in budgets and staff. Ways of managing library acquisitions, stretching staff utilization, and assigning additional responsibilities to special librarians are suggested. (CLB)

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

Three brief articles examine common beliefs which detract from the issue of national standards for library service; present suggestions for small library management; and describe the small Library Development Center at Clarion University of Pennsylvania. (CDD)

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

Developed by the Task Force on Public Library and Library System Standards and Guidelines, these general standards are designed to give local planners a useful tool with which to assess their own unique programs of service and establish direction for future development. A section on planning and the public library considers (1) imperatives for…

Intended to be used by librarians, this guide will also be useful to boards of trustees, governing officials, members of funding agencies, and community support groups involved in planning on a local level and within the context of regional and state library service. It provides information to help libraries plan and evaluate their services and…

This revision of Standards for College Libraries, which was prepared by Association of College and Research Libraries' Ad Hoc College Library Standards Committee, includes an introduction to standards; objectives; collections (print, audiovisual, resource sharing, determination of grade); organization of materials; staff; service; facilities;…

Minimum standards are set forth for the 12 member libraries that currently constitute the Library of Michigan/Library for the Blind and Physically Handicapped (LM/LBPH) network to ensure that all LM/LBPH network libraries provide uniform, quality service to patrons in the service area. Introductory material includes listings of the Michigan…