Purpose: To deepen the understanding and to encourage further research on leadership best practices for sustaining quality improvement in UK higher education institutions (HEIs). Design/methodology/approach: The literature on leadership provides the theoretical context for the survey of quality managers from 42 UK HEIs. A mix of questionnaires,…

Drawing on research conclusions about the process of educational change, this report seeks to demonstrate the importance of understanding the diverse factors that inhibit or enable school improvement efforts. The report focuses on leadership and support in achieving successful change and stresses that principals are but one of several players who…