This report examines issues relevant to establishing an Office of Student Financial Assistance (OSFA) ombudsman office within the Department of Education. The OSFA ombudsman office came out of the need to improve student lending program services and to mitigate the impact of loan default on students. It was determined that students involved in…

Analysis of the evolution of the regulatory process in federal student aid looks at the ability of stakeholders to influence results and concerns about overregulation. Alternative regulatory approaches, considered less burdensome, are examined, and the appropriateness of using student financial aid policy to achieve social and political objectives…