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Peer reviewedCortez, Edwin M.; Bunge, Charles A. – Journal of Library Administration, 1987
Discusses the relationship between effective organizational communication and specific library contexts and reviews the historical development of communication audits as a means of studying communication effectiveness. The generic structure of such audits is described and two models are presented in detail, including techniques for gathering and…
Descriptors: Communication Audits, Data Collection, Data Interpretation, Decision Support Systems
Download full textSmith, Christopher A.; And Others – 1987
Based on two manuals developed by Goodwill as part of their staff training series on program review, this program evaluation manual is designed to help facility administrators implement and improve their service delivery. The book contains an introduction and nine chapters. The introduction defines program evaluation, provides a rationale and uses…
Descriptors: Data Analysis, Data Collection, Delivery Systems, Evaluation Methods
