Quality Circle members identify problems, select one for attention, analyze the potential causes of the problem, and identify and select preferred solutions that are proposed to the administration. Skills, knowledge, and experience gained by people in an education Quality Circle become theirs as well as those of the school. (MLF)

This booklet discusses creativity and provides suggestions for instigating and implementing creativity in organizational settings. Specifically, the booklet discusses practical creativity (also called targeted innovation), an approach to generating ideas especially suited to organizational problem-solving. The targeted innovation process,…

This book presents a wide array of sophisticated problem-solving tools and shows how to use them in a humanizing way that involves all stakeholders in the process. Chapter 1 develops the rationale for educational stakeholders to consider quality tools. Chapter 2 highlights three quality group-process tools--brainstorming, the nominal group…

Six papers dealing with decision support and knowledge based systems are presented. Five of the papers are concerned in some way with the use of artificial intelligence techniques in individual or group decision support. The sixth paper presents empirical results from the use of a group decision support system. (CLB)

The purpose of this manual is to acquaint both teachers and administrators of vocational and technical education with the principles and methods of fostering better leadership, communication, problem-solving, and decision-making skills as well as instituting cooperative models as a strategy for better preparing students to enter the world of work.…