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Peer reviewedHigginson, Linda C.; And Others – NACADA Journal, 1994
Key themes in the Continuous Quality Improvement (CQI) approach to management are noted, and CQI principles are applied to academic advising in higher education, focusing on measurement, empowerment, teamwork, and advisee focus (META). For each principle, brief scenarios are presented along with suggested courses of action and possible outcomes.…
Descriptors: Academic Advising, Counselor Client Relationship, Higher Education, Measurement Techniques
