The 90 journal articles, manuals, and reports listed in this bibliography were selected from the literatures of business, public administration, and library and information science. Emphasis is on articles that define and clarify activities or suggest innovative ways of applying new techniques. Most articles have been published since 1981. (CLB)

This article analyzes characteristics of competition and cooperation, identifies associated benefits and risks, and examines ways in which each strategy can be used by library managers as part of a flexible communication style. Considerations in choosing a communication strategy are noted. Thirty-three references are cited. (EJS)

This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

Describes different types of financial reports needed in libraries as the bases for accountability, evaluation, and decision making. The appropriate form and content of reports are identified in terms of the audience and the use of the report. (CLB)

Relates experiences of Center of Business Research (CBR) in C. W. Post Center, Long Island University, as practical demonstration of performing business service in an academic library setting. Changing role of librarians, background of CBR, CBR's commitment, CBR corporate membership, administration of fee-based services, and membership revenue are…