This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

The University of Michigan's computer training program serves over 10,000 faculty, staff, and students annually in a number of formats and on varied topics. Critical components include solicitation and use of user feedback and partnerships formed with administrative offices, staff, and faculty to ensure needs are met. (MSE)