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Johnson, Peggy – 1988
This paper begins with a discussion of the role of communication in the organizational setting in general and in libraries in particular. Four attributes of effective communicators and the responsibility of library managers to foster a communication climate manifesting these attributes are then examined: (1) trust, (2) empathy, (3) openness, and…
Descriptors: Communication Skills, Communication (Thought Transfer), Empathy, Intuition
