The 90 journal articles, manuals, and reports listed in this bibliography were selected from the literatures of business, public administration, and library and information science. Emphasis is on articles that define and clarify activities or suggest innovative ways of applying new techniques. Most articles have been published since 1981. (CLB)

Discusses the backgrounds and qualifications appropriate for a library personnel administrator, including (1) a master's degree in library science; (2) library work experience; (3) additional training in administration, personnel management, organizational development, and psychology; and (4) personal attributes such as good communication skills,…

This discussion of potential uses of mediation as a management and communication tool focuses on the library setting. The nature of conflict is considered, and the concept, basic principles, and applications of mediation as a form of conflict resolution are presented. The four steps in the mediation process are then described: (1) Introduction,…

This discussion of the role of the public library youth services manager emphasizes the importance of personnel management skills, and notes the need for attention to personnel management in library education. (10 references) (MES)

Discusses corrective action and employee discipline in library management, covering: (1) factors affecting the library manager's right to discipline; (2) employee orientation and training; (3) employee performance measurement; (4) corrective strategies; (5) termination as an option; (6) the importance of fairness; and (7) positive results of…

This examination of the nature of communication between public library youth services managers and upper management stresses the need for middle managers to develop upward communication skills. Parallels are drawn with such games as "Risk,""Clue," and "Cat's Cradle," and 13 references are listed. (MES)

This article analyzes characteristics of competition and cooperation, identifies associated benefits and risks, and examines ways in which each strategy can be used by library managers as part of a flexible communication style. Considerations in choosing a communication strategy are noted. Thirty-three references are cited. (EJS)

This paper describes and provides documentation for the development of a signage system for the Maine State Library. A brief description of the process is accompanied by copies of the Request for Proposal (RFP); a score sheet used to evaluate the offerings of various companies bidding for the contract and the results of the evaluation; a copy of…

This paper surveys the history and development of some of the major theories and concepts of leadership: (1) the trait approach--research focusing on personality characteristics presumed to set leaders apart from others; (2) leader behavior--what leaders actually do; and (3) situational variables--characteristics of the particular situation.…

Discusses how women library managers can use efficient time management techniques to help them make the best of both career and home work environments. Nine basic steps to greater efficiency are presented, and external and internal time wasters are listed. (EM)

Describes the responsibilities and recommended qualifications of a youth services department head. The importance of attention to statistics and library policy is emphasized. (MES)

Reports the results of a survey that asked library administrators who had demonstrated intrapreneurial behavior to describe themselves as entrepreneurs. The results are presented as profiles of behavioral characteristics and views shared by these individuals. (CLB)

Discusses aspects of a good system for library employee performance appraisal, stressing the importance of treating workers as adults and making the appraisal process a two-way exchange. The role of the line supervisor and how to deal with poor performance are also addressed. (MES)

Discusses four themes related to resolving difficulties in library personnel evaluation: (1) the importance of clearly defining performance evaluation and its goals; (2) negotiation theory for dealing with negative results of personnel evaluation; (3) development of a perspective on conflict management; and (4) assertiveness as a foundation for…

This report contains the major recommendations of the Library of Congress (LC) Management and Planning (MAP) committee. The mission and values statement developed by the MAP Committee for LC precedes the main body of the report. The first of two major sections of the report includes recommendations organized into chapters according to the five…