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Direct linkKenan-Smalls, Yottie Marie – ProQuest LLC, 2011
The purpose of this quantitative study was to investigate diversity and inclusion from an age perspective among information technology (IT) professionals that were categorized as 4 different generations in the workforce today: Traditionalists, Baby Boomers, Generation X, and Generation Y. At the same time, this study sought to examine motivational…
Descriptors: Private Sector, Public Sector, Leadership Styles, Motivation
Peer reviewedLiao, Hui; Chuang, Aichia – Journal of Applied Psychology, 2007
This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…
Descriptors: Employees, Self Efficacy, Transformational Leadership, Leadership
