This dissertation analyzes the ways that college applicants and college students navigate through higher education with a focus on ways to improve their experience. In the first chapter, I examine the ways that college applicants change their application and enrollment decisions when using the Common Application. In the second chapter, I highlight…

Guidance and verbal directions, usually received in a face-to-face (F2F) classroom, are often conspicuously absent from online courses. Like their peers in traditional classroom settings, students in online classes need clear, concise instructions (Cramer, Collins, Snider, & Fawcett, 2006). Screen capture and recording technologies, such as…