This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three phases--generating, scoping (or organizing), and closing (making the final decision). It also explains the book's focus on management tools. Chapters 3-5 describe case studies that illustrate how teams used the management tools to schedule a program for gifted and talented students at an elementary school; develop a school discipline policy at a high school; and select a course textbook in a business and management department at a community college. To work through the process of analyzing a problem and identifying a solution, team members used such tools as an affinity diagram to encourage creative thinking, a relations diagram to determine cause-effect relationships, and prioritization techniques to rank issues and alternatives. The second part of the book is a reference guide that explains when and how to use the management tools. (LMI)