Delineates a user-based design process for Web sites, comprised of four stages: information-gathering; development; test and evaluation; and implementation. Operationalizing definitions of design criteria and translating the criteria into Web page features are also addressed. (PEN)

The purpose of this study was to assess usability of an academic library Web site and to better understand how faculty and students complete typical tasks using one. Despite their success in completing the tasks, participants experienced difficulties in knowing where to start and with the site's information architecture-in particular while…

A study of nine different image maps from World Wide Web home pages was conducted to evaluate their effectiveness in information display and access, relative to visual, navigational, and practical characteristics. Nine independent viewers completed 20-question surveys on the image maps, in which they evaluated the characteristics of the maps on a…

This study investigated performance differences between three different World Wide Web-based navigation models: linear, persistent, and semi-persistent menu structures. Subjects, 44 graduate and undergraduate students at Indiana University and public school teachers, were placed into one of the three navigation conditions and completed…

This exploratory study establishes analytical tools (based on both technical criteria and user feedback) by which federal Web site administrators may assess the quality of their websites. The study combined qualitative and quantitative data collection techniques to achieve the following objectives: (1) identify and define key issues regarding…