With the increasing number of business professionals operating globally, knowledge of successful English lingua franca in business contexts (BELF) has become an important element in overall business know-how. Here, we report on a research project focusing on everyday BELF communication at work. It consists of an extensive survey, and related…

The constant and continuous need for the university to work towards producing graduates who meet and exceed the requirements of their chosen industry has prompted the effort to gather feedback from those industries. The effort by researchers of an engineering-based university in the East Coast Region of Malaysia to collect information on the…

The study reported in this paper aims to provide a description of professional communication pertaining to land surveying project management in Hong Kong, achieved through a comprehensive analysis of both workplace discourse processes and products. The study, situated in Hong Kong, represents a collaborative effort between English and Land…

The intertextual nature of workplace writing is well attested, and the efficacy of intertextuality as a tool for investigating the ways in which genres are linked in workplace settings is also recognized (Berkenkotter, 2001; Bhatia, 2004). Intertextuality not only accounts for the links between texts, but is also an important factor influencing…

Reports an analysis of a 10-hour collection of conversations in a New Zealand factory office. Computer software was used to determine the content and vocabulary of the conversations. Discusses possible applications of the study for teachers of pre-employment English for specific purposes courses. (Author/VWL)

Reports on an investigation into the workplace English needs of textile and clothing merchandisers who communicate in the international marketplace. Through questionnaire surveys, telephone interviews, analysis of authentic correspondence, and visits to the workplace, a detailed understanding has been obtained of the communication demands placed…

Considers the development and assessment of oral communication skills in an undergraduate business and commerce curriculum. Drawing on the results of a survey into the workplace oral communication needs and uses of business graduate employees, it is argued that undergraduate experience in formal presentation only is inadequate preparation for oral…

Focuses on written business communication in a changing technological environment. The article presents the results of a questionnaire and interview study conducted among Finnish business professionals on their English business communication with special emphasis on developments in the organization, structure, and language of written…

A needs analysis was conducted to determine why many English-as-a-Second-Language students enrolled in the nursing program were not succeeding academically. Interviews, observations, and questionnaires were used to gather information about the needs of students, all of whom were immigrants. In response, a course was developed to address students'…

Reports on an observation study of the discourse activities for one day of a Finnish business manager who works in a multinational corporation. His discourse activities were tape recorded and copies were taken of written materials. Examined salient features that characterize discourse activities in a multinational corporation and tested the…