In a world of fast moving technology, pressure cooker work climates and stretched resources, productivity, employee engagement, and talent retention are critical to the success of any organization. Research administration offices are no exception. Psychological contract theory provides insightful illumination on reactions to these environments by…

Higher Education Support Personnel support the faculty in fulfilling the mission of America's colleges and universities. Rarely studied, these personnel include position classifications such as support/service professionals, technical/paraprofessionals, clerical and secretarial, service/maintenance, and skilled crafts. The support/service…

Data on central life interests (CLI) and five aspects of job satisfaction were obtained in a sample of bluecollar males and two samples of clerical females. Both a multiple discriminant analysis and a bivariate analysis were performed. The results of these analyses showed that central life interest was significantly related to the total set of job…

Management and organizational behavior students are often overwhelmed by the plethora of motivation theories they must master at the undergraduate level. This article offers a teaching module geared toward helping students understand how two major process theories of motivation, equity and expectancy theories and theories of organizational…

Explores the managerial behavior of sansei, third-generation Japanese-Americans, which directly conforms to neither Western nor native Japanese models, but which contains identifiable elements of each. (BJV)

The paper examines the potential usefulness of two concepts (autonomy and negotiation) which have been developed to analyze "informal behavior", in the context of two everyday features of life in an electrical components workshop: continuing argument about the use of radios and the larger issue of the negotiation of time. (Author/AJ)

A study examining the motivation of staff at British residential outdoor centers found that motivation was affected by work environment, nature of work, entry motivation, intrinsic belief, and external and internal motivators and de-motivators. The strongest motivational factor among outdoor center staff revolved around doing a good job. Increased…

Colleges and universities should place less emphasis on the leadership of one or a few individual administrators and concentrate on creating a culture of leadership that will empower all members of the institution. The human resource development program at Boston College (Massachusetts) exemplifies the dynamic possibilities of leadership…

The author examines popular and research literature related to the factors and practices that influence the attitudes of classified school employees toward their work, their work environment, and the people with whom they interact. Specific topics covered are (1) factors for improving worker motivation and morale; (2) satisfaction with the work…

Although organizational commitment has been discussed frequently in organizational psychology for almost four decades, few studies have involved software professionals. A study in India reveals that HRM practices such as employee-friendly work environment, career development, development oriented appraisal, and comprehensive training show a…

This publication in the Personnel Bibliography Series supplements two previous bibliographies on productivity, motivation, and incentive awards and on managing human behavior. It covers materials received in the Civil Service Commission's Library during 1970 and 1971. Categories for which annotated references are provided include…

This volume contains the proceedings of a conference held to acquaint managers and health care professionals with new developments in the field of occupational stress. Psychological stress research performed by the National Institute for Occupational Safety and Health (NIOSH) from 1971 to 1976 is reviewed first, with an emphasis on defining…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

In an era of rapid technological advancement and an economy in transition, colleges and universities must struggle to keep up with change. College human resource personnel will be instrumental in helping employees cope with technological challenges and increase productivity, and this will require taking a long-range perspective of personnel…

This volume provides a discussion of the relationship between the changing nature of work and the understanding, measurement, and influence of human performance. Chapter 1, Employee Performance in Today's Organizations (Daniel R. Ilgen, Elaine D. Pulakos), introduces seven key changes in the nature of work--changes in technology, job design, type…