Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

The purpose of this study was to explore working single mothers' work-life balance in order to better understand how employers can assist them. Role theory, role conflict theory, and spillover theory were utilized to examine how working single mothers experience work-life balance and how they perceive it. In this study, the researcher sought to…

Men and women remain in unequal positions in coping with their scientific and academic careers. Several of the mechanisms dissuading or preventing women from pursuing scientific careers have already been described in the literature: women getting stuck with paltry, undervalued tasks, thus manufacturing a "sticky floor"; structuring the…

The study included 12 preschool departments, with two teachers in six departments characterised by high levels of stress and burnout and two teachers in six departments characterised by low levels of stress and burnout. A total of 24 females with a mean age of 43.5 years participated in the study. The teachers rated stress, fatigue, work demands…

Burnout is highly prevalent in medical residents. In order to prevent or reduce burnout in medical residents, we should gain a better understanding of contributing and protective factors of burnout. Therefore we examined the associations of job demands and resources, home demands and resources, and work-home interferences with burnout in male and…

Background: This study explored the experiences of working mothers with an adult child with intellectual disabilities to understand how they reconcile paid work and care responsibilities. Methods: Fifteen working mothers in Taiwan with an adult child with intellectual disabilities were interviewed, and an interpretative phenomenological approach…

This study investigates the relationship between the work conditions in higher education work settings, the academic staff's strategies for handling excessive workload and impact on well-being and work-life balance. The results show that there is a risk that staff in academic work places will start using compensatory coping strategies to deal with…

This study investigated interrelations between conflict and facilitation in work and family domains, with spousal, managerial, and collegial social support serving as antecedents, and professional vigor and burnout as outcomes. Participants were 322 female, married teachers. Regression analyses revealed complex relations between conflict and…

This article features the final phase of a 6-year inquiry focused on counselor educators who assumed their first full-time faculty position in the fall 2000 academic term. Through in-depth interviews and questionnaires, the participants described their experiences addressing (a) work environment, (b) sources of satisfaction and pleasure, (c) the…

The present study examined whether perceptions of organizational fairness (the procedural and interactional components) were able to diminish the negative effects of high job demands and low job control on the balance between work and family. The study participants were 713 women working in long-term care for elderly people in Finland. The results…

This study determined whether work-family role combinations (i.e., work and elder care, work and child care, work and elder care and child care) and work-family culture significantly moderate the relationship between availability of workplace supports and job satisfaction. The data were obtained from the Families and Work Institute's 1997 archival…

Prospective expectations for retirement and retrospective accounts of past work experiences are typically used in cross-sectional empirical studies of retirement. Unfortunately, little is known about the accuracy of such accounts. Therefore, in the present longitudinal study, we built on the work of Beehr and Nielson (1995) by examining the…

Purpose--The purpose of this article is to explore the impact of life cycle stage, specifically parenting stage, on work-family conflict among working parents to determine whether discernible differences are evident among those individuals at the early stage of their parenting cycle compared with those with older children.…

To help employees better manage competing life demands, many organizations offer family-friendly benefits to their workers, including flexible scheduling, day care assistance, and leave of absence. Although there is growing evidence of positive effects associated with these benefits, little is known about factors related to their use. Using survey…

The aim of this study was to determine the occupational stressors and strains for support staff at a higher education institution in the North West Province, and to assess the differences between the stressors and strains of different biographical groups. A cross-sectional survey design (N = 315) was used. The ASSET and a biographical…