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Functional Behavioral…3
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Journal of Organizational…3
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Austin, John3
Eikenhout, Nelson2
Gravina, Nicole1
VanWagner, Michelle1
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Increasing Physical Therapy Equipment Preparation Using Task Clarification, Feedback and Environmental Manipulations
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Gravina, Nicole; VanWagner, Michelle; Austin, John – Journal of Organizational Behavior Management, 2008
The purpose of this study was to increase completion of tasks related to morning preparation procedures among 2 full-time and 4 part-time employees at a physical therapy clinic. A functional assessment was conducted to aid in the development of the treatment package consisting of graphic feedback, task clarification, and equipment manipulations.…
Descriptors: Personnel Management, Physical Therapy, Employees, Disabilities
Using Goals, Feedback, Reinforcement, and a Performance Matrix to Improve Customer Service in a Large Department Store
Peer reviewed Peer reviewed
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Eikenhout, Nelson; Austin, John – Journal of Organizational Behavior Management, 2005
This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…
Descriptors: Program Effectiveness, Reinforcement, Intervention, Human Body
Using Goals, Feedback, Reinforcement, and a Performance Matrix to Improve Customer Service in a Large Department Store
Peer reviewed Peer reviewed
Direct linkDirect link
Eikenhout, Nelson; Austin, John – Journal of Organizational Behavior Management, 2005
This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…
Descriptors: Program Effectiveness, Reinforcement, Intervention, Feedback