Emotional intelligence (EI) can be a diagnostic tool and a set of guiding principals to address the learning organization's concern of overcoming the barriers to collective learning. EI can be defined as "how well you handle yourself." It refers to "emotional literacy" and a person's capacity to manage emotions and use them as…

This document contains three papers on emotions and behavior in the workplace and their implications for human resource development (HRD). "Analyzing Training from an Emotions Perspective" (Darren C. Short) reviews the empirical and theoretical literature on emotions and explains how the literature can be used to analyze incidences in…

This document contains three papers from a symposium on emotion and behavior in the workplace that was conducted as part of a conference on human resource development (HRD). "Emotion Work, and Perceptions of Affective Culture in a Military Nonprofit Organization" (Jamie L. Callahan, David R. Schwandt) reports on a study of the emotion…