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Direct linkFraser, Mark W.; Wu, Shiyou – Research on Social Work Practice, 2016
This article reviews the origins, conceptual bases, psychometric properties, and limitations of consumer satisfaction measures in social welfare and behavioral health. Based on a systematic review of research reports published between 2003 and 2013, we identify 58 consumer satisfaction measures. On average, these measures have acceptable…
Descriptors: Mental Health, Consumer Economics, Psychometrics, Predictive Validity
