This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on…

Purpose: The primary purpose of the study was to determine the type of relationships that existed among organizational learning dimensions studied. In addition, the study sought to establish whether the correlations were statistically significant at 0.05 and 0.01 levels. Design/methodology/approach: This study adopted a correlational quantitative…

In this paper we address a perceived gap in the workplace learning literature, for there is very little writing which successfully integrates the issues of individual learners into predominantly social theories of learning. The paper draws upon data from four linked research projects to address this problem. Following an analysis of the…