Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective…

In this paper we use one form of communicative action, "brownnosing", as a social lens for understanding power relations in both formal, organizational contexts and interpersonal relationships. We investigate this phenomenon by assessing processes of ingratiation at school and work settings. We do so using data collected from over one…