Electronic government has been embraced by many organizations seeking to dramatically improve service delivery, but results to date have often fallen short of expectations. This dissertation is focused on state revenue agencies and their electronic tax filing mechanisms for state individual income taxes. It asks: What factors best explain whether…

Reports on methodological developments in a project to assess the adoption of the Web by publishers of business information for electronic commerce. Describes the approach used on a sample of 20 business publishers to identify five clusters of publishers ranging from traditionalist to innovator. Distinguishes between adopters and nonadopters of…

An evaluation (involving questionnaires, telephone interviews, focus groups, site visits, e-mail questions, and lab observation) assessed the success in implementing a statewide technology plan for adult literacy programs in Massachusetts that grew out of a set of recommendations developed by the Massachusetts Adult Literacy Technology Team…

This booklet presents 12 examples of innovative initiatives to skill shortages nationwide. The description of each one provides this information: the challenge, partners, the story, and contacts with addresses and telephone numbers. The initiatives are Communications Workers of America and Cisco Systems: Military to Work Project; Knowbility and…

This booklet, which was written for adult literacy practitioners in Australia, examines some key issues currently being raised about new information technologies and technological literacy. The following are among the topics discussed in the booklet's nine sections: innovation and dissemination (effects of videocassette recorders, computers, and…