This study was conducted as a qualitative, single case study. This study obtained data from online Zoom interviews collected from semi-structured, open-ended interview questions. This study aims to examine what role servant leadership has in employee work performance in higher education institutions in West Virginia, from the lived experiences and…

Purpose: As the higher education landscape continues to evolve, educational managers need to be adaptable and embrace versatility and interactivity in their management methods. The research investigates the interplay between brain-friendly work environment, motivation, ambidexterity and engagement among higher education faculty.…

Autoethnography has been used to examine employees' physical and emotional experiences of workplace bullying and mobbing. In this approach of inquiry, data were extracted through; personal narratives, lived experiences, and opinions through meaning-making. Power structures in academia were found to play a significant role in academic bullying…

Purpose: Considering the importance of employee performance in the changes in state higher education institutions, this study aims to conceptualize the mediating role of employee engagement and empowerment in predicting employee performance. Design/methodology/approach: The study uses a quantitative survey method to collect data from staff members…

This study examined the effects of job design on administrative staff performance in higher education in Ghana. It further sought to establish whether the administrators' selected demographic characteristics had any relationships with main job design effects on their performances in assigned roles. Four hundred and twenty participants drawn from…

All organizations are constrained by budget and resources. Within these constraints, they also strive to maintain or enhance timeliness, quality and productivity. Ivy Plus universities are no exception. Through their applied creativity, administrative staff within these universities are key to navigating these challenges in ways that advance their…

To date there is limited research on organisation-based self-esteem within the higher education environment. This quantitative study addresses that gap by investigating the differences in organisation-based self-esteem between two subgroups: academic teaching staff ('faculty' in the United States) and administrative staff, excluding senior…

Purpose: Globalization has brought many challenges to organizations, namely, in managing the performance of multicultural workforces to achieve organizational objectives. Past researchers have highlighted many factors that influence the employee's performance, but the nature and scope of these factors is limited to the conventional setting.…

This article analyses performance dialogs (PDs) in the university context in Finland. These are held annually between employers and employees. The study was carried out to assess the efficacy of this technique. Research methods included an electronic questionnaire over two different years delivered to the whole staff of the Department of Teacher…

This study explores skill transfer in graduates as they transition from university to the workplace. Graduate employability continues to dominate higher education agendas yet the transfer of acquired skills is often assumed. The study is prompted by documented concern with graduate performance in certain employability skills, and prevalent skill…

The purpose of this study was to identify factors that impacted on the performance and attractiveness of the Academic Director's role. Academic Directors are responsible for leading and managing an academic qualification. Academic Directors (n = 101) participating in a leadership development programme were invited to respond to an online 360…

After finishing her undergraduate degree in English, the author's first employment was in an academic department at her alma mater. At a large public state institution, the salary scale for non-academic appointees was--and remains--woefully low. Knowing that monetary compensation wasn't the source of staff satisfaction, her chairman made a…

Focuses on specific actions and activities that a senior-level information technology manager in higher education, such as a chief information officer, might use after starting a new job to help ensure his or her success. (EV)

Suggestions from a personnel director of a large university include weekly meeting with section heads, route callers to staff specialists, personnel form review for time-saving improvements, updated procedures manuals, etc. (MLW)

A study was done of individual job involvement as it affects support services in some areas of higher education. The basic research question was: Given selected personal characteristics of support services staff members and certain situational characteristics, which set of variables would most effectively account for the variations in the degree…