Although familiar in business, the chief data officer position is a relatively new addition to the higher education landscape. As the role is introduced in colleges and universities, it is important to consider the additional challenges that exist within institutions and the higher education sector. Using a qualitative phenomenological approach,…

Performance data in higher education has gone through a major development in the last few decades. Simple input measures have given way to increasingly nuanced and dynamic output measures and performance indicators have become an integral part of management at the organisational and system level. The evolution of higher education performance…

Each year hundreds of institutions will administer national surveys to measure the engagement of their students. However, stakeholders on college campuses, such as educators (faculty, instructors, student affairs educators, and disability services administrators) and institutional research staff who work with this information are often unaware of…

The appointment of the University of Waikato's first Assistant Vice-Chancellor Pacific in February 2019 was an important milestone, not only recognising years of work and dedication by numerous Pacific and Maori staff, but triggering a new strategic direction for 'Pacific at Waikato'. This paper explains that journey, one that is underpinned by…

The depths of the impact of COVID-19 on nearly every aspect of our personal and professional lives was becoming painfully clear in May and June of 2020. While institutions of higher education had implemented crisis/emergency plans in the immediate onset of the pandemic, and largely extended those efforts into summer terms, the fall 2020 term…

In higher education, the discursive establishment of 'faculty' vs. 'administrator' creates a dualistic, hierarchical structure, informing relationalities between/within ourselves and faculty. As administrators, we found/find ourselves in relational encounters, entanglements of material-discursive bodies, that we were/are a part of producing. In…

Through this paper, we explore "unbundling," the separation of various aspects of education, resources, teaching and assessment (Ossiannilsson et al., 2015) and "rebundling," where these activities are "recombined into new configurations with little loss of functionality" (Ge et al., 2004, p. 1). We chart the…

We explore institutional change and organizational learning in higher education in the context of a large-scale reform of developmental education in Florida. We use statewide survey data to examine administrators' perceptions of the use and effectiveness of accountability metrics, methods to identify solutions to improve student outcomes, and…

We explore institutional change and organizational learning in higher education in the context of a large-scale reform of developmental education in Florida. We use statewide survey data to examine administrators' perceptions of the use and effectiveness of accountability metrics, methods to identify solutions to improve student outcomes, and…

The continuing importance of data analytics is not lost on higher education leaders, who face a multitude of challenges, including increasing operating costs, dwindling state support, limits to tuition increases, and increased competition from the for-profit sector. To navigate these challenges, savvy leaders must leverage data to make sound…

Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox…

This multiple case-based study investigates the relationship between recruiting agents and the UK universities who act as their principals. The current extensive use of agents in UK higher education may be seen as an indicator of the financial impact made by international students. The study analyses the practice of agent management and explores…

This quantitative study explored the statistical relationship between American Association of Community Colleges (AACC) leadership competencies and data-driven decision making (DDDM) literacy among rural community college leaders in the Midwest. Specifically, the authors examined how AACC community college leadership competencies may predict the…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

The administration and management of sponsored projects spans many levels within an institution of higher education. Research administration professionals require an operational understanding of a complex and intertwined set of disciplines that include project management, finance, legal, ethics, communication, and business acumen. The explicit…