Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages…

A gender gap between boys and girls has been reported in computer usage. Graphics may play a role in bridging that gap because of their motivational value. The literature reports gender differences regarding graphic content, color, detail, size, and movement. Based on these findings, preliminary design guidelines for graphics in computer-based…

This goal of this project was to create a public school district World Wide Web site that staff and community members would use more frequently. The project included three solutions. First, 33 one-on-one and small-group training sessions were conducted to increase awareness and improve Web services. A Web-site advisory committee, which developed…