Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages…

This paper reports on a study that observed students creating structured hypertext documents, and how they try to convey structural information, in order to formulate tentative guidelines/principles for the design of concept mapping tools or hypertext systems with an emphasis on the representation of structural knowledge, and to formulated…