In order to communicate effectively in the workplace, the professional translators, interpreters, communication, and public relations specialists make linguistic choices that help them achieve their goals. One way to teach them how to reach the appropriate linguistic decisions is through the discipline of Pragmatics. The originality of the present…

The goal of the present study is to explore bilinguals' intercultural style of requesting in a workplace setting and thereby contribute to the understanding of bilingual pragmatic competence. The relatively unexplored intercultural style hypothesis suggests that bilinguals show a unique pragmatic pattern related to but distinct from the contact…

The Ministry for Immigration, Refugees and Citizenship Canada includes employment-related language training in its current initiatives. This article aims to contribute to the topic of teaching soft skills for job interviews and job retention, as informed by research from the fields of business and applied linguistics, including pragmatics, as well…

The paper offers insight into pragmatic aspects of English as a lingua franca (ELF) and potential implications for intercultural communication by presenting the results of research into rapport carried among Czech, English and German university students. The three cultural groups were compared in terms of their cultural independence in rapport…

Translingual practice is an emergent theoretical perspective which emphasizes the capacity and disposition for meaning-making across linguistic boundaries. Following on studies of globalized workplaces that have focused on lingua franca English, this article explores translingual practice as represented in interview and blog narratives recounted…

This article discusses and compares how Chinese and English postgraduate students manage a harmonious relationship with university instructors by managing rapport and doing relational work in their academic request emails. The rapport-management strategies were explored and then further evaluated in relation to the taxonomies of relational work…

Whether in pursuit of a safer place to live, economic advancement or simply from a desire to travel, increasing numbers of professionals find themselves working outside familiar cultural settings and using a language in which they did not train. As a country of migration, Australia is home to many such transnationals. Despite high levels of…

Effective usage of nonverbal and verbal communication in Japanese such as gestures, mimics, silence and employing grammatical or lexical honorifics plays a significant role in determining the success of foreign language learners in obtaining their intended employment. This study examines the second language (L2) learning of politeness and social…

In recent years, politeness theory has increasingly focused on speakers' own conceptualizations of polite behavior, viewing politeness concepts as a type of language ideology. This article examines the construction of Japanese politeness concepts in the business etiquette training provided for new employees in Japanese companies. Drawing on…

Following one of the new challenges suggested by the Common European Framework of Reference for Languages, a treatment was developed to enhance pragmatic competence, since this competence is not easy to acquire by non-native speakers. Within this context, we focused on pragmatic awareness in the workplace, an area of expertise in growing demand…

This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…

Narratives are often overlooked in workplace talk, but they contribute in crucial ways to relationship building and identity construction in workplace interaction. In this article we analyse narratives told by skilled migrants from non-English-speaking backgrounds during a workplace internship conducted as part of a Workplace Communication course.…

This study examines how English speakers address, and are addressed by, their Japanese colleagues in Japan, and the deciding factors and motivation for the choice of address-forms in a given context. The local norms of English and Japanese are also examined through interviews with 15 British and 15 Japanese office workers in their home countries,…

The current international nature of socio-economic activities is reshaping workplace settings and creating the need for large numbers of employees to perform successful communicative acts with a wider range of interactants than in the past, often using a language other than their mother tongue. Against this backdrop much emphasis has been placed…

This article examines speakers' perceptions of and attitudes towards address pronoun usage in Paris and Toulouse. The data on which this article is based come from a comparative project based at the University of Melbourne, "Address in some western European languages, and were generated in focus groups in both Paris and Toulouse, as well as…